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Flying High with Delta Air Lines’ Nicole Jones
Global Innovation Leader for Delta Air Lines, Inc.
Nicole Jones on Success – Nicole Jones is less about career accoutrements and more about personal fulfillment, she says, “How I define success today is different from early in my career,” she explains. “Back then success was measured by promotions and salary increases. Now it’s about feeling fulfilled in my career, and that comes in the form of continuous learning, taking others along on the journey with me and growing others’ careers in addition to my own, that is how I define success. As the Global Innovation Leader for Delta Air Lines, Inc., Nicole oversees innovation and ideas that leverage new processes and technology to solve some of Delta’s most complex challenges, as well as improve the customer experience and operational performance.
On Pushing Past Barriers – The ‘Road to Success” wasn’t paved with glitter and gold. Jones admits that early in her career, she compared her success to those of her friends and at times, having her fair share of “less than supportive” voices in her ear. “Success is unique, it’s subjective and it’s original. I’ve learned that you cannot compare yourself to someone else, you’re always going to lose that battle.”
Surviving the “test” of time – Nicole was only 38 years old when she was diagnosed with breast cancer. “It was the most challenging time in my life,” she says. “I was in transition with a new company, a mother of three; my youngest was one year old. Not mention, being a wife to my husband. It seemed that when I needed myself the most, everything and everyone also needed me,” she admits.
On the 24-hour Pity Party – When she was given the cancer diagnosis, Jones gave herself 24 hours to have her pity party. With the encouragement of her husband’s daily reminders of her strength, she arose to power. It actually took about 72 hours (she needed a bit more time, understandably), but soon after, she was ready to get in and fight for her life. Now she’s on the back end of that as a Survivor.
On Being a Woman On-The-RYSE – “I believe to whom much is given, much is expected. My success is primarily the result of people believing in me sometimes more than I believed in myself. I’ve had opportunities provided to me, that allowed me to thrive and deliver results. Women who truly understand that they didn’t get there alone, and there’s a system or group of people and circumstances working in their favor, and they recognize that; those are the ones that are truly successful and on the RYSE!”
Nicole has held roles with Turner Entertainment Networks, was the eCommerce manager for Macy’s Systems And Technology, where she was responsible for the operations, support, and testing of Macys.com,Bloomingdales.com, and WeddingChannel.com. She began her career with Pricewaterhouse Coopers LLP, where she was acknowledged for successfully implementing Oracle Applications for Fortune 500 companies.